pikeok Privacy Policy

1 Who We Are

pikeok is an online casino and sports betting platform serving players in Bangladesh, accessible at pikeok.pro. For the purposes of this Privacy Policy, pikeok acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. Our designated point of contact for all privacy-related matters is [email protected].

2 Information We Collect

pikeok collects personal data in the following categories:

• Registration Data: Your full legal name, date of birth, mobile phone number, and mobile wallet account identifier (bKash, Nagad, Rocket, or Upay number) provided when creating your pikeok account.
• Identity Verification Data: Copies of government-issued identification (National Identity Card, passport, or driving licence) and supporting documentation requested during KYC (Know Your Customer) checks.
• Financial Transaction Data: Records of deposits, withdrawals, bonus activity, and wager history associated with your pikeok account. We do not store raw mobile wallet PINs or payment card numbers.
• Technical Data: IP address, browser type and version, operating system, device model, session timestamps, and in-game activity logs generated automatically when you access pikeok.
• Communication Data: The content of messages you send to pikeok via support email, live chat, or any other contact channel.
• Preference Data: Your stated marketing preferences, responsible gaming settings (deposit limits, self-exclusion status), and language and notification settings.

pikeok does not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a person under 21, that data will be deleted and the associated account closed promptly.

3 How We Use Your Information

pikeok uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, verify, and close your pikeok account, and to authenticate your identity when you log in.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and abuse of promotional offers.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, and to apply voluntary or regulatory restrictions where appropriate.
• Customer Support: To respond to your queries, complaints, and account-related requests in a timely manner.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the pikeok website, games offering, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent. You may withdraw consent at any time.

4 Legal Basis for Processing

pikeok processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the pikeok Terms & Conditions, including account creation, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including AML checks and age verification.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have given explicit consent. This consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5 Sharing Your Information

pikeok does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below:

• Payment Processors: Transaction data is shared with your chosen mobile wallet provider (bKash, Nagad, Rocket, or Upay) solely to execute deposit and withdrawal instructions.
• Identity Verification Partners: Where third-party KYC services are used to verify identity documents, the minimum necessary data is shared under strict confidentiality agreements.
• Fraud Prevention Services: Technical and behavioural data may be shared with specialist fraud detection partners to protect the integrity of the pikeok platform.
• Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised or pseudonymised gameplay data for game integrity monitoring purposes.
• Regulatory & Law Enforcement Authorities: pikeok will disclose personal data to competent authorities where required to do so by law, court order, or regulatory instruction.
• Business Transfers: In the event of a merger, acquisition, or sale of pikeok's business, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

In all cases where data is shared with third parties, pikeok ensures that appropriate contractual safeguards are in place to protect your information.

6 Cookies & Tracking Technologies

pikeok uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience on our platform. Cookies are small text files stored on your device when you visit pikeok.pro.

We use the following categories of cookies:

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and last-visited game category, so you do not have to reconfigure them on every visit.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate pikeok so we can identify areas for improvement. No personally identifiable data is transmitted through analytics cookies.
• Marketing Cookies: Used to deliver relevant promotional content within the pikeok platform where you have consented to receive marketing communications. We do not use third-party advertising networks that place cookies on behalf of external advertisers.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to log in or use core platform features.

7 Data Retention

7.1 pikeok retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law.

7.2 Account registration and transaction records are retained for a minimum of five years following account closure, in accordance with anti-money laundering regulations and financial record-keeping obligations.

7.3 Identity verification documents are retained for the duration of your account relationship and for five years thereafter, or as required by applicable law.

7.4 Customer support correspondence is retained for two years following the resolution of the relevant issue, after which it is securely deleted.

7.5 Marketing preference records and consent logs are retained for the lifetime of your account and deleted within 30 days of a valid opt-out request being processed.

7.6 Technical logs (IP address, session data) are retained for up to 12 months for security and fraud prevention purposes, then permanently deleted.

8 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pikeok:

• Right of Access: Request a copy of the personal data pikeok holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where there is no longer a lawful basis for retention. Note that certain data must be retained for legal compliance purposes even after account closure.
• Right to Restriction: Request that processing of your data be restricted in specific circumstances, for example while a correction request is being assessed.
• Right to Object: Object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact pikeok at [email protected] with the subject line "Privacy Request" and a clear description of your request. pikeok will acknowledge receipt within 48 hours and provide a full response within 14 calendar days.

9 Children & Minors

pikeok strictly prohibits the use of its platform by anyone under the age of 21. We do not knowingly collect, store, or process personal data relating to individuals under 21 years of age. If you believe a minor has registered an account on pikeok, please contact us immediately at [email protected]. Upon confirmation, the account will be closed and all associated data deleted promptly.

10 Data Security

10.1 pikeok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL encryption for all data in transit, access controls and role-based permissions for internal staff, regular penetration testing and vulnerability assessments, and encrypted storage for sensitive data at rest.

10.2 While pikeok takes every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, pikeok will notify affected users and, where required, the relevant regulatory authority within the timeframes stipulated by applicable law.

10.3 You are responsible for maintaining the security of your pikeok login credentials. Use a strong, unique password and do not share your login details with anyone. If you suspect your account has been compromised, contact [email protected] immediately.

11 Third-Party Links

The pikeok platform does not contain links to third-party websites or external services. All navigation within pikeok.pro stays within the pikeok domain. This Privacy Policy applies exclusively to data collected and processed by pikeok and does not extend to any external platform, even if accessed indirectly through a game provider's interface embedded within pikeok.

12 Changes to This Policy

pikeok reserves the right to update this Privacy Policy at any time. Material changes will be communicated via a notice on the pikeok website, and the "Last Updated" date at the top of this page will be revised accordingly. Your continued use of the pikeok platform following publication of an updated Policy constitutes acceptance of the revised terms. If you do not agree with the changes, you may request account closure in accordance with the Terms & Conditions.

13 Contact Us

For all privacy-related enquiries, data access requests, or complaints regarding how pikeok handles your personal information, please contact our support team. Our dedicated privacy contact address is [email protected]. Please include "Privacy Request" in the subject line along with your registered mobile number and a clear description of your query. We aim to respond to all privacy communications within 48 hours.